The website https://kianafragrance.com (hereafter referred to as the “Website”) is operated by Kiana Fragrance, a brand owned and managed by Kiana Trading FZC LLC, a limited liability company established under the laws of the United Arab Emirates, with its registered office located in Dubai, United Arab Emirates (hereafter referred to as “Kiana Fragrance”, “we”, “us”, or “our”).
The Website and its entire content are the exclusive property of Kiana Fragrance. We hold and reserve all intellectual property rights related to the Website, including but not limited to trademarks, designs, logos, photographs, text, graphics, product names, layout, and other content — whether owned by us or licensed to us. Unauthorized use or reproduction is strictly prohibited.
If you have any inquiries or suggestions, please contact us at:
info@kianafragrance.com
+971 55 880 1009
By accessing and browsing this Website, you agree to comply with and be bound by these Terms of Use. If you do not agree with these terms, please refrain from using our Website.
The Website is intended for personal use only. You may browse products, create an account, place orders, and manage your purchases. Users are not permitted to contribute content, post reviews, or upload media to the Website.
We reserve the right to update or modify the Website and these Terms at any time without prior notice. It is your responsibility to review them periodically before using the Website or placing an order.
These Terms govern:
The use of the Website
Access to information related to our products and services
The online sales process including order placement, payment, and delivery
The contractual relationship between Kiana Fragrance and the users of the Website
By placing an order through our Website, you confirm that you have read and accepted these Terms and Conditions of Sale.
Our products are available for worldwide delivery unless otherwise stated. We reserve the right to limit the quantities of products available for purchase and to discontinue products at any time.
We aim to provide accurate and up-to-date information on our Website. However, we do not warrant that descriptions, pricing, or other content is error-free, complete, or current at all times. In the event of any inaccuracies, we reserve the right to correct them without prior notice and cancel any affected orders if necessary.
To place an order, users may register and create a personal account. You are responsible for maintaining the confidentiality of your login credentials. Kiana Fragrance is not liable for any unauthorized use of your account.
All prices listed on the Website are in the selected currency and inclusive of applicable taxes (where relevant). Shipping fees, duties, and taxes may apply depending on the destination country and are calculated at checkout.
Payment methods accepted include major credit/debit cards and other secure payment gateways provided at checkout. All transactions are processed securely.
We offer international delivery. Shipping options, delivery times, and costs will be specified during the checkout process.
Kiana Fragrance is not responsible for delays caused by customs clearance or unforeseen circumstances beyond our control.
If you are not satisfied with your purchase, you may request a return within 7 days of delivery, provided the product is unopened, unused, and in its original packaging. Due to the nature of perfume products, opened or used items are non-refundable.
Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
Please contact info@kianafragrance.com with your order number to initiate a return.
All intellectual property on this Website, including trademarks, logos, designs, images, and text, are the exclusive property of Kiana Fragrance or its licensors. No part of the Website may be copied, reproduced, or distributed without prior written permission.
To the fullest extent permitted by law, Kiana Fragrance will not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use this Website, including but not limited to delays, data loss, or system interruptions.
These Terms and Conditions are governed by the laws of the United Arab Emirates. Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.