Privacy Policy

At Kiana Fragrance, we are deeply committed to respecting and protecting your personal data. This Privacy Policy is designed to provide you with clear, transparent, and complete information on how we handle the personal information you share with us or that we may collect while you browse our website. It also outlines how this data may be shared with third parties and your rights in managing your information.

Kiana Fragrance, a company based in Dubai, United Arab Emirates, is the data controller for the personal data collected through our website, physical points of sale, and online platforms, in accordance with applicable data protection regulations, including Regulation (EU) 2016/679 (GDPR).

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1. What Is Personal Data?

Personal data refers to any information relating to an identified or identifiable person—such as your name, contact information, date of birth, purchase history, preferences, or any unique identifier.

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2. When Do We Collect Your Personal Data?

We may collect your personal data when you:

• Create an account on our website or at a retail location

• Place an order through our website

• Subscribe to our newsletter or marketing communications

• Join our loyalty or rewards programs

• Interact with us on social media or participate in online campaigns

• Contact our customer service team

• Participate in surveys, promotions, or events

• Browse our website and accept cookies or similar tracking technologies

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3. What Personal Data Do We Collect?

Depending on your interaction with us, we may collect the following:

• Identity and contact details (name, phone number, email, etc.)

• Address and shipping details

• Order history and payment information

• Preferences regarding product types or communication

• Feedback or reviews provided through our channels

• Browsing behavior, device data, and interactions with our website

• Any health-related information voluntarily shared during product inquiries or skin consultations

Mandatory fields are marked with an asterisk (*) on all forms. Without this information, we may not be able to offer our services effectively.

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4. Why Do We Process Your Personal Data?

We process your personal data to:

• Manage your account and authenticate access

• Process, track, and deliver your orders

• Prevent fraud and ensure secure transactions

• Offer customer service and respond to your inquiries

• Personalize your shopping experience and recommend products

• Send marketing communications (only with your consent)

• Analyze website usage and improve our services

• Fulfill legal and regulatory obligations

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5. Legal Grounds for Processing

We process your personal data based on:

• Your consent

• The necessity to fulfill a contract (e.g., processing orders)

• Our legitimate interest (e.g., fraud prevention, marketing insights)

• Legal obligations (e.g., tax compliance, safety reporting)

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6. Who Has Access to Your Personal Data?

Only authorized personnel at Kiana Fragrance have access to your data. We may also share your data with trusted third parties, including:

• Payment processors

• Logistics and delivery partners

• IT and website hosting service providers

• Marketing and analytics platforms (e.g., Google, Meta, TikTok)

• Customer service partners

• Event organizers

• Regulatory authorities if required by law

Each third party is bound by appropriate data protection obligations, and where applicable, may have their own privacy policies.

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7. International Data Transfers

Some of our service providers may be located outside the UAE or the European Economic Area (EEA). In such cases, we ensure data is protected through legally recognized safeguards such as standard contractual clauses and data protection agreements.

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8. How Long Do We Keep Your Data?

Your personal data is retained only for as long as necessary to fulfill the purposes outlined above or as required by law (e.g., for tax and accounting purposes).

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9. Your Rights

You have the right to:

• Access and review your personal data

• Correct or update your information

• Request deletion of your data

• Object to or restrict processing

• Withdraw your consent at any time

• Request data portability where applicable

To exercise any of these rights, please contact us at:

info@kianafragrance.com
+971 55 880 1009

You can also unsubscribe from our marketing emails at any time by clicking the “Unsubscribe” link provided in each communication.

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10. Contact Us

For any questions regarding this Privacy Policy or our data practices, please reach out to us at:

Kiana Fragrance
Dubai, United Arab Emirates
info@kianafragrance.com
+971 55 880 1009